Refund Policy

RETURNS

If for any reason the customer is not satisfied with their purchase, unworn and perfectly intact items can be returned for size/color exchange or refund within 14 days from the date of receipt of the goods.


Return Instructions

To request return authorization, click on the "Make a Return" link located at the bottom of the page on our site PATRIZIASUZZI.IT
Enter your email and order number and follow the procedure.

The return shipping cost is the responsibility of the customer; it is recommended to use a trackable shipping method, as in case of loss and non-receipt of the return, the return/refund process cannot be initiated.

Returns are not accepted on "special" items or items made with custom modifications.

The return shipment must occur within 14 days of receiving the order.
There are 3 types of compensation:

Size/color exchange
The exchange can only be made for a different size or a different color of the same item, if available. The new requested item can be returned following the same procedure.
Store Credit
As soon as the return is received and processed, a code for the total value of the returned items will be sent to the customer, to be used for future purchases. Any shipping cost originally incurred for the order will be included in the Store Credit only if all purchased items are returned.
The Store Credit:
can be used only once within 3 months from the time of the return;
cannot be combined with other Store Credits and/or ongoing promotions;
must be used entirely in an order of equal or greater value.
Refund
The refund will be processed as soon as the return arrives at the PATRIZIASUZZI.IT warehouses and the items are verified.
For orders paid with Credit Card, the refunded amount will be available to customers in about 10 days, and it will be visible on the next credit card statement. The timing may vary slightly depending on the banking circuit of the Credit Card used.
For orders paid with Paypal, Alipay, WeChat Pay, or Bank Transfer, the amount will be refunded to the original account.
The refund will be issued in the same currency as the original purchase. Any differences in amount due to exchange rate fluctuations cannot be refunded. The original shipping cost incurred for the order will only be refunded to the customer if all purchased items are returned.
TERMS AND CONDITIONS

The items must not have been worn, washed, or altered and must not show any signs of use. The soles of the footwear must be in perfect condition and show no signs of any kind.
Each item must be returned with all tags and labels attached, and including all original packaging and accessories (dustbags, hangers, garment covers, etc.) received with the order.
All footwear and accessories must be returned with their original box, which is considered an integral part of the product itself and must not have been damaged and/or altered in any way, nor used as the sole external packaging.
Swimwear and intimate items (bikinis, etc.) must be tried on over personal underwear. Returns will be refused and sent back to the customer if the items show signs of use.
Products must be returned in their original packaging with all accessories, components, and original illustrative materials. They must also be adequately packed in the same way they were received.
Returns must be shipped inside the PATRIZIASUZZI.IT box, which must be well sealed with adhesive tape. In the absence of our box, another suitable packaging may be used for the shipment of the items.
In the event that the customer receives defective goods, or if there are errors in shipments by PATRIZIASUZZI.IT, the customer is invited to contact immediately info@patrizisuzzi.it
PATRIZIASUZZI.IT reserves the right to request photographic evidence before authorizing returns for defective goods and to cover the shipping costs for the return of the goods to its premises.
Authorized returns by PATRIZIASUZZI.They must be shipped from the same country where the original order was delivered.
PATRIZIASUZZI.IT reserves the right not to accept returns shipped with couriers other than the one indicated in the email with return instructions if the delivery incurs additional costs for PATRIZIASUZZI.IT or requires pickup at a branch of the courier itself.
PATRIZIASUZZI.IT also reserves the right to refuse unauthorized returns or those that do not comply with all the stipulated conditions.
In these cases, the goods will be returned to the sender at the original shipping address.
The eventual acceptance of such returns will still incur a charge equal to 10% of the value of the returned goods.
For each item to which the withdrawal exclusion applies, PATRIZIASUZZI.IT provides the consumer customer with specific information directly on the product sheet.

PATRIZIASUZZI. retains the right to...It is possible to accept the request for withdrawal even for goods excluded from this right, if deemed appropriate for justified reasons at its sole discretion.

For all aspects not specifically expressed, European regulations for distance selling apply.